Return & Refund Policy
Last updated: May 2026
Our Guarantee
Your satisfaction is our priority. We stand behind every product we sell. If something isn't right, we will do everything we can to make it right.
Eligible Returns
Sealed, unopened products in their original packaging can be returned within 7 days of delivery for a full product refund (shipping fee excluded). Products must be unused, undamaged, and in the same condition you received them.
Damaged or Wrong Items
If you received a damaged, expired, or incorrect product, please WhatsApp us at 0306 5951518 with a photo within 24 hours of delivery. We will send a replacement or issue a full refund - no questions asked.
Opened Products
For opened products that didn't suit your skin type or caused an adverse reaction, please WhatsApp us. We review these on a case-by-case basis. Your trust matters more to us than any single sale, and we will always try to find a fair solution.
Non-Returnable Items
For hygiene reasons, products that have been opened and used beyond a patch test cannot be returned unless they are damaged or expired. Sheet masks, lip products, and eye creams are non-returnable once opened.
Refund Processing
Approved refunds are processed within 3–5 business days via the original payment method. For COD orders, refunds are transferred via EasyPaisa, JazzCash, or Bank Transfer.
How to Initiate a Return
WhatsApp us at 0306 5951518 with your order details and reason for return. Do not send any package without prior authorization, as we cannot process unauthorized returns.